Return Instructions
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Return Instructions

Warranty and Return Policies | Return Instructions

At we do our best to process your returns as quickly as possible. We cannot process a return without issuing you a Return Authorization Number. DO NOT send products back to us without first obtaining a Return Authorization Number. Shipments to our warehouse that do not have a Return Authorization Number will be rejected and we cannot issue a credit if this happens.

Before requesting a return authorization number, please consult our ink and toner troubleshooting tips. Many times, cartridge installation errors can be resolved with a few simple steps.

Step 1: Obtain a Return Authorization Number
The first step in returning a product is to request a return authorization number by using our online return request form. Return requests cannot be initiated by calling our customer service agents. All new return requests must be initiated by filling out the online request form.

Request a Return Authorization Number

Within 1 business day you will receive an email with the Return Authorization Number and shipping instructions. If your return was not approved, you will receive an email with additional questions to clarify the request. If you have any questions regarding your return request, you can contact us at our toll-free number, 866-313-2879.

Step 2: Package and Ship Product
After receiving a Return Authorization Number, prepare the product(s) for shipment and perform the following:

  1. Use the destination address provided in the email with your Return Authorization Number.
  2. Write the Return Authorization Number clearly on the outside of the box (i.e. RA# xxxxxxx).
  3. Please include a copy of the original sales order, packing list or invoice with the return.

Returns must be received in our warehouse, based on return shipping postmark date, within the specified time frames for the return type. Return Authorization Numbers do expire and if a product is received for an expired Return Authorization Number it will be rejected. Therefore, it is very important to ship returns immediately after obtaining a Return Authorization Number.

Returned products must meet our acceptance criteria before we issue a refund or replacement. If the returned product does not meet our acceptance criteria, we will make every reasonable effort to contact you, utilizing the information you provided on the original order, to arrange for disposal or return of the product to you. If we do not receive a response within 2 weeks or the product is not picked up within 2 weeks, items will be discarded.

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